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OBTAINING YOUR DIGITAL CERTIFICATE / INTERNET EXPLORER

We recommend that you print this page to assist you through the Digital Certificate process. If you need additional assistance, please contact your account representative.

I. Request a Digital Certificate

1. Open Internet Explorer and go to http://www.rueschlink.com.
2. Click on the Digital Certificate button located at the bottom of the page.
3. The web address in your browser may have shifted from www.rueschlink.com to www.ruesch.com. Click on the Obtain Your Digital Certificate button.
4. The web address in your browser may have shifted from www.ruesch.com to https://ca.ruesch.com. At the Enter Network Password prompt enter the user name and password as listed below. Note that these characters are case sensitive and differ from your RueschLINK user name and password and should be typed as they appear below.
   
   User name: ruesch
   Password: user2USE
5. On the Customer Services page, click Request on the left side under Subscriber Certificate.
6. Fill in all fields of the Certificate Application page. Under Cryptographic Provider, select Microsoft Enhanced Cryptographic Provider v.1.0 (or Microsoft Base Cryptographic Provider if this is the only option). Click the Submit button once and wait for your request to process. This may take up to a minute.
7. The following message may appear after clicking on Submit. If so, please click Yes.
   
   
   
   
8. The final screen will provide you with a certificate reference number. Please make a note of this number. Your request will be sent to Ruesch for processing and can take up to 24 hours for approval. Once approval is granted, you will receive an email notifying you that your certificate has been approved. When you receive the e-mail, please proceed to Step II, “Downloading your Digital Certificate.”

II. Downloading your Digital Certificate

1. After receiving your approval e-mail go to http://www.rueschlink.com.
2. Click on the Digital Certificate button located at the bottom of the page.
3. The web address in your browser may have shifted from www.rueschlink.com to www.ruesch.com. Click on the Obtain Your Digital Certificate button.
4. A prompt to Enter Network Password will appear. Enter the following user name and password. Note that characters are case sensitive and differ from your RueschLINK user name and password and should be typed as they appear below.
   
   User name: ruesch
   Password: user2USE
5. Click on Pickup located at the left side of the screen under Subscriber Certificate.
6. Enter your certificate reference number on the right side and click the Submit button only once. Wait for processing.
7. A page will appear detailing your individual information provided for the digital certificate.
8. Click on Accept Credentials.
9. The following message will appear, Click Yes.
   
   
   
   
10. The following message will appear, Click Yes.
    
    
    
    
11. The following message should appear: Your certificate has been successfully stored. Click OK.
12. You are now ready to use RueschLINK at http://www.rueschlink.com.

III. Renewing Your Digital Certificate

A digital certificate is valid for 12 months and will need to be renewed upon expiration. Before your certificate expires, you will receive an e-mail alert from Ruesch International.

1. To renew your certificate, go to: https://ca.ruesch.com. Enter the following case-sensitive information in the Network Password box. Note that characters are case sensitive and differ from your RueschLINK user name and password and should be typed as they appear below.
   
   User name: ruesch
   Password: user2USE
2. Go to the left side of the screen under Subscriber Certificate and click on Renew.
3. Choose your digital certificate, click OK
   
   
   
   
4. Verify the information and click Submit. You will be prompted to select Microsoft Enhanced Cryptographic Provider v 1.0. Click Submit.
5. Make a note of the reference number you receive. Ruesch International will notify you of the approval by e-mail. Follow the steps outlined above in “Downloading Your Digital Certificate” and be sure to use the new reference number.

IV. Special Instructions for IE 7 Users

1. There are two additional steps you will need to perform if you are using IE 7. Before you request your digital certificate, you will need to disable your pop-up blocker. This can be found under the browser Tools menu.





2. On the Customer Services page, when you click Request (Part I, step 5) you will see a yellow bar appear at the top of the browser. Click on the bar and select Run ActiveX Control




3. You will see the following message:




4. Click Run and continue requesting your certificate as described in Part I